How often have you been through the service experience
and been dissatisfied?
Far too often service levels for retail and customer service in
the public and private sectors have received bad press and
stakeholder disillusionment for their lack of ethics and valuing
What makes our retail/customer service environment a
pleasurable experience from beginning to end?
Vast amounts of capital is invested to improve the overall
service experience for orgainsations in the public and private
sector to improve performance levels and to be seen as
reliable by their client.
Many organisations are to busy looking at their external
environment to gain profits instead of taking a step back and
having a long hard look at their organisations internal
The vast majority of organisations do not see key
stakeholders as relevant to the decision-making process of
implementing quality management retail/customer service
systems and processes.
GDMMC Retail/Customer Service matrix is delivered in
high-powered seminars/workshops that are designed to
support and facilitate micro and small medium enterprises
increase their intrinsic and extrinsic retail/customer service
You can please some of the people some of the time you
cannot please all the people all of the time.